Shipping & Returns

At J&R Senior Sheetmetal, we take pride in crafting high-quality architectural metalwork with care and precision. Below you'll find answers to our most frequently asked questions about shipping and returns. If you have additional questions, feel free to send an email to customerservice@jrseniorsheetmetal.com.

Shipping:

Where do you ship to?
We currently ship throughout the United States. If you’re outside the U.S. and interested in our products, please contact us directly to discuss shipping options.

How much does shipping cost?
Shipping rates are calculated based on the size, weight, and destination of your order. You will see the shipping cost at checkout. For large or custom items, we may reach out to you directly with a freight quote.

How long will it take to receive my order?
Production times vary depending on the item. In stock items typically ship within 24 to 48 hours. Custom orders will take longer based on design time. Once shipped, transit times vary by location, but most U.S. orders arrive within 3–7 business days.

How are custom orders shipped?
Custom orders are carefully packaged to ensure safe delivery. Larger items may ship via freight and require a scheduled delivery.

Will I receive tracking information?
Yes. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package.

Do you offer local pickup?
Yes, we do! If you're nearby, you’re welcome to pick up your order directly from our shop at 13 Langworthy Rd, Westerly, RI 02891. Local pickup is available by appointment only, so please reach out to us to schedule a time that works for you.

Returns & Exchanges

What is your return policy?
We accept returns on standard, non-custom items within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition. Please note: custom orders are final sale and not eligible for return.

Can I return a custom order?
Because each custom piece is made to order, we do not accept returns on custom items unless they arrive damaged or defective.

What if my order arrives damaged?
If your order is damaged in transit, please contact us within 48 hours of delivery. Be sure to include clear photos of the packaging and product. We’ll work with you to resolve the issue promptly.

How do I start a return or exchange?
To initiate a return, email us at customerservice@jrseniorsheetmetal.com with your order number and reason for return. We’ll provide you with instructions for shipping the item back.

Do you charge restocking fees?
A 15% restocking fee applies for returned standard items, depending on the product and condition. Custom orders are not restockable and therefore non-refundable.

When will I receive my refund?
Refunds are issued once the returned item is received and inspected. Please allow 5–7 business days for processing.

Can I cancel or modify my order after placing it?
Cancellations or changes to custom orders must be made within 24 hours of purchase. After that, we may have already started production. For standard items, cancellations can be made any time before the order ships.